Unbind Device from Its Original Account

When adding a device by scanning QR code or Hik-Connect domain, if the result shows that the device has been added to another account, you should unbind it from the account before you can add it to your account.

Before You Start

Make sure the device and the phone running the Mobile Client are in the same local area network.

Steps

1. Add the device by scanning QR code or Hik-Connect domain.

   Note

   See Add a Device by Scanning Device QR Code or Add a Device by Hik-Connect Domain for details.

2. On the Result page, tap Unbind Device to start unbind the device from its account.

3. Optional: If the network exception occurs, perform the following operations.

   • Tap Connect to Wi-Fi to connect the phone to the Wi-Fi network and make sure the device is in the same local area network with the phone.
   • Tap Or you can unbind the device from its account in local GUI to unbind the device via local GUI.
   Note

   Unbinding the device via local GUI should be supported by the device.

4. On the Unbind Device page, enter the device password and the verification code displayed on the image.

5. Tap Finish.

Related

• Device Management
• Add Device for Management