Hik-Connect DocsHelp Center
Find answers to common questions and get the support you need
About Hik-Connect for iOS
Overview of the Hik-Connect mobile client for iPhone and iPad.
Select Country or Region at First Time Running
The first time you run the Hik-Connect Mobile Client, select the region where your devices are located.
Visitor Mode
Manage devices on the Mobile Client without registration using Visitor Mode.
Registration
Register a Hik-Connect account with your mobile phone number or email address to manage devices across phones.
Device Management
Add devices, configure services, and manage device settings.
Favorites Management
Add frequently-used cameras to the favorites so that you can access them conveniently.
Share Device
Share your devices with other users and receive devices shared by others.
Live View
View live video from your devices' cameras with basic operations like capturing, recording, and PTZ control.
Playback
Search the recorded video files stored in the added device for remote playback.
Access Control
Remotely control access control devices, manage door status, configure door open duration, change the super password, and view access control logs on the Hik-Connect Mobile Client.
Security Control
Manage video, Axiom, and Pyronix security control panels from the Hik-Connect Mobile Client to monitor zones and receive alarm signals.
Alarm Notification
Enable alarm notifications to receive device event alerts on the Hik-Connect Mobile Client, and review event information or call logs.
Answer Call from Indoor Station
Answer a video intercom call forwarded from an indoor station to the Hik-Connect Mobile Client, view live video, and open the door remotely.
Other Functions
Touch ID (or Face ID) authentication and management of recorded videos and captured pictures on the Hik-Connect Mobile Client.
System Settings
System settings of the Hik-Connect Mobile Client, including hardware decoding, floating live view, resuming latest live view, and more.
How to Reset Password of DVR or NVR via the Mobile Client
Reset the admin password of a DVR or NVR by scanning a QR code generated on the device's local GUI.